After first contacting Parallel Payments, if you still have an unresolved complaint regarding the company’s money transmission services, please direct your complaint to the appropriate contact located in your State:
Alabama Customers:
Alabama Securities Commission
Online:
http://www.asc.state.al.us/
Telephone number:
800-222-1253
For Alaska Residents Only:
Parallel Payments is licensed in Alaska under Money Transmitter License No. AKMT-014847.
If your issue is unresolved by Parallel Payments Inc. at 1 (888) 925 1070, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here:
https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Formal complaint forms may be submitted via:
- Fax: 907-465-1230
- Email: msb_licensing@alaska.gov
- Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you have questions regarding formal complaints, please call 907-465-2521
Arizona Customers:
Arizona Department of Financial Institutions
Online:
http://www.azdfi.gov/
Telephone number:
800-544-0708
Arkansas Customers:
Parallel Payments is licensed in Arkansas under Money Transmitter License No. 123146.
If you have a complaint, please contact Parallel Payments at +1 (888) 925 1070. If you still have an unresolved complaint regarding Parallel Payments’ money transmission activity, you may file the completed complaint form by e-mailing to ASDInfo@securities.arkansas.gov or by mailing at:
1 COMMERCE WAY, SUITE 402
LITTLE ROCK, ARKANSAS 72202
TELEPHONE: (501) 324-9260
FACSIMILE: (501) 324-9268
http://www.securities.arkansas.gov/!userfiles/ComplaintForm-english%20May%202020(3).pdf
Important Notice from AR Securities Department about Consumer Complaint:
http://www.securities.arkansas.gov/!userfiles/Complaint%20Important%20Notice%20May%202020(2).pdf
[… Initial complaints should be made in writing directly to the entity or individual with whom you have experienced the problem. It is a good idea to indicate on your complaint letter that you are sending a copy to the Arkansas Securities Department. If your problem is not resolved timely by the entity or individual, you are encouraged to complete a Complaint Form and send it to the Department….]
California Customers:
Department of Financial Protection and Innovation (DFPI).
Online:
http://www.dbo.ca.gov
Telephone number:
866-275-2677
916-327-7585
By email:
consumer.complaint@dbo.ca.gov
By mail:
Department of Financial Protection and Innovation (DFPI)
Attn: Consumer Services
2101 Arena Boulevard,
Sacramento, CA 95834
Colorado Customers:
Colorado Division of Banking
Online:
https://banking.colorado.gov/
Telephone number:
303-894-7575
By mail:
Colorado Division of Banking
1560 Broadway, Ste. 975
Denver, Colorado 80202
Colorado Consumer Complaint Notice
Connecticut Customers:
Connecticut Department of Banking
Online:
http://www.ct.gov/dob
Telephone number:
1-800-831-7225 ext 8170
Delaware Customers:
Delaware Office of State Bank Commissioner
Online:
http://banking.delaware.gov/
Telephone number:
302-739-4235
District of Columbia Customers:
District of Columbia Department of Insurance, Securities, & Banking
Online:
http://disb.dc.gov
Telephone number:
202-727-8000
Florida Customers:
Florida Office of Financial Regulation
Online:
http://www.flofr.com/
Telephone number:
850-487-9687
Georgia Customers:
Georgia Department of Banking & Finance
Online:
http://www.dbf.georgia.gov/
Telephone number:
888-986-1633
Guam Customers:
Guam Department of Revenue & Taxation
Online:
https://www.guamtax.com/app/contactus.do
Telephone number:
671-635-1835
Hawaii Customers:
Hawaii Division of Financial Institutions
Online:
http://cca.hawaii.gov/dfi/
Telephone number:
808-586-2820
Idaho Customers:
Idaho Department of Finance
Online:
http://finance.idaho.gov/
Telephone number:
208-332-8000
Illinois Customers:
Illinois Department of Financial and Professional Regulation
Online:
http://www.idfpr.com/
Telephone number:
888-473-4858
Indiana Customers:
Indiana Department of Financial Institutions
Online:
http://www.in.gov/dfi/
Telephone number:
317-232-3955
Iowa Customers:
Parallel Payments is licensed in Iowa under Money Transmitter License No. 2021-0107.
Iowa Division of Banking
Online:
http://www.idob.state.ia.us/
Telephone number:
515-281-4014
Kansas Customers:
Parallel Payments is licensed in Kansas under Money Transmitter License No. MT.0000196.
If you have a complaint, please contact Parallel Payments Inc. If you still have an unresolved complaint regarding Parallel Payments’ money transmission activity, you may file it by contacting the Consumer Affairs Department.
1) Complete consumer assistance PDF form https://www.osbckansas.org/consumers/complaintform.pdf
2) Attach copies of documents related to your concerns, such as contracts, monthly statements, receipts and correspondence with the company. DO NOT SEND ORIGINAL DOCUMENTS AS THEY WILL NOT BE RETURNED.
3) Mail or fax the completed consumer assistance form and attachments to:
Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs Department
700 SW Jackson St, Suite 300
Topeka, KS 66603
Telephone: (785) 296-2266
Fax: (785) 296-6037
Email: complaints@osbckansas.org
File a Complaint/Consumer Assistance
https://www.osbckansas.org/consumers/complaints.html
Kentucky Customers:
Kentucky Department of Financial Institutions
Online:
http://kfi.ky.gov
Telephone number:
1-800-223-2579
1-502-573-3390
Louisiana Customers:
Louisiana Office of Financial Institutions
Online:
http://www.ofi.louisiana.gov/
Telephone number:
888-525-9414
1-225-925-4660
Maine Customers:
Maine Bureau of Consumer Credit Protection
Online:
http://www.credit.maine.gov/
Telephone number:
207-624-8527
800-332-8529 (ME Only)
Maryland Customers:
Maryland Office of the Commissioner of Financial Regulation
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
Attention: Consumer Services Unit
Online:
http://www.dllr.state.md.us/finance
Telephone number:
888-784-0136
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Parallel Payments Inc., at 500 N. Calvert St., Suite 402, Baltimore, MD 21202, phone 888-784-0136
Massachusetts Customers:
Massachusetts Division of Banks
Online:
http://www.mass.gov/dob
Telephone number:
800-495-2265
Michigan Customers:
Michigan Department of Insurance & Financial Services
Online:
https://www.michigan.gov/difs
Telephone number:
877-999-6442
Minnesota Customers:
Minnesota Department of Commerce
Online:
http://mn.gov/commerce
Telephone number:
1-800-657-3602
651-539-1500
Mississippi Customers:
Mississippi Department of Banking & Consumer Finance
Online:
http://www.dbcf.ms.gov
Telephone number:
601-321-6901
Missouri Customers:
Parallel Payments is licensed in Missouri under Money Transmitter License No. MO-22-8925.
Missouri Division of Finance
Online:
http://www.finance.mo.gov/
Telephone number:
573-751-3242
Montana Consumers:
For consumers located in Montana, please contact Parallel Payments directly
Nebraska Customers:
Nebraska Department of Banking & Finance
Online:
http://www.ndbf.ne.gov/
Telephone number:
877-471-3445
Nevada Customers:
Nevada Division of Financial Institutions
Online:
http://www.fid.state.nv.us/
Telephone number:
702-486-4120
New Hampshire Customers:
New Hampshire Banking Department
Online:
http://www.nh.gov/banking/
Telephone number:
603-271-3561
New Jersey Customers:
New Jersey Department of Banking & Insurance
Online:
http://www.state.nj.us/dobi
Telephone number:
800-446-7467
New Mexico Customers:
Parallel Payments is licensed in New Mexico under Money Transmitter License No. 2095443.
New Mexico Financial Institutions Division
Online:
http://www.rld.state.nm.us/financialinstitutions/
Telephone number:
505-476-4885
New York Customers:
New York State of Department of Financial Services
Attn: Consumer Assistance Unit
One Commerce Plaza
Albany, NY 12257
Online:
www.dfs.ny.gov
Telephone number:
800-342-3736
North Carolina Customers:
North Carolina Office of the Commissioner of Banks
Online:
http://www.nccob.gov/public
Telephone number:
1-919-733-3016
North Dakota Customers:
North Dakota Department of Financial Institutions
Online:
http://www.nd.gov/dfi/
Telephone number:
701-328-9933
Ohio Customers:
Ohio Division of Financial Institutions
Online:
http://www.com.ohio.gov/fiin/
Telephone number:
866-278-0003
Oklahoma Customers:
Oklahoma Banking Department
Online:
http://www.ok.gov/banking/
Telephone number:
405-521-2782
Oregon Customers:
Oregon Division of Financial Regulation
Online:
http://dfr.oregon.gov/Pages/index.aspx
Telephone number:
1-888-877-4894 (OR Only)
503-378-4140
Pennsylvania Customers:
Pennsylvania Department of Banking and Securities
Online:
http://www.dobs.pa.gov/
Telephone number:
717-787-1854
800-600-0007
Puerto Rico Customers:
Puerto Rico Office of Commissioner of Financial Institutions
Online:
http://www.ocif.pr.gov
Telephone number:
800-981-7711
Rhode Island Customers:
Rhode Island Dept. of Bus. Regulation – Div. of Banking
Online:
https://dbr.ri.gov/divisions/banking/
Telephone number:
401-462-9500
South Carolina Customers:
South Carolina Office of the Attorney General
Online:
http://www.scag.gov
Telephone number:
803-734-3970
South Dakota Customers:
South Dakota Division of Banking
Online:
http://www.dlr.sd.gov/banking/
Telephone number:
605-773-3421
Tennessee Customers:
Tennessee Department of Financial Institutions
Online:
http://www.tennessee.gov/tdfi/
Telephone number:
800-778-4215
Texas Customers:
Texas Department of Banking
Special Audits Division
2601 N. Lamar Blvd.
Austin, Texas 78705-4294
Online:
http://www.dob.texas.gov
Telephone number:
877-276-5554
512-475-1300
Utah Customers:
Utah Department of Financial Institutions
Online:
https://dfi.utah.gov/
Telephone number:
801-538-8830
Vermont Customers:
Vermont Department of Financial Regulation
Online:
http://dfr.vermont.gov
Telephone number:
802-828-3307
US Virgin Islands Customers:
US Virgin Islands Division of Banking
Online:
https://ltg.gov.vi/departments/banking-insurance-and-financial-regulation/
Telephone number:
340-774-2991
Virginia Customers:
Virginia Bureau of Financial Institutions
Online:
http://www.scc.virginia.gov/bfi/index.aspx
Telephone number:
804-371-9657
Washington Customers:
Washington Department of Financial Institutions
Online:
http://www.dfi.wa.gov/
Telephone number:
877-746-4334
West Virginia Customers:
West Virginia Division of Financial Institutions
Online:
http://www.dfi.wv.gov/Pages/default.aspx
Telephone number:
304-558-2294
Wisconsin Customers:
Wisconsin Department of Financial Institutions
Online:
http://www.wdfi.org/
Telephone number:
608-261-9555
Wyoming Customers:
Wyoming Department of Audit
Online:
http://audit.state.wy.us/banking/
Telephone number:
303-777-6605