File a Complaint

To file a complaint, please contact Parallel Payments’ Customer Service before contacting your jurisdiction with a complaint.

Listed below are several ways to contact Parallel Payments’ Customer Service:

 

Phone: Parallel Payments 1-888-925-1070
Mail:
Attn: Parallel Payments Resolutions Department
300 Delaware Avenue, Suite 210. Wilmington, DE. 19801
Email: resolutions@parallelpayments.com

 

You can as well fill out the next contact form detailing your complaint and our team will be back to you as soon as possible:

    After first contacting Parallel Payments, if you still have an unresolved complaint regarding the company’s money transmission services, please direct your complaint to the appropriate contact located in your State:

    Alabama Customers:

    Alabama Securities Commission

    Online:
    http://www.asc.state.al.us/

    Telephone number:
    800-222-1253

     

    For Alaska Residents Only:

    If your issue is unresolved by Parallel Payments Inc. at 1 (888) 925 1070, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

    Formal complaints must be in writing, please download the form here:

    https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

    Formal complaint forms may be submitted via:

    1. Fax: 907-465-1230
    2. Email: msb_licensing@alaska.gov
    3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

    If you have questions regarding formal complaints, please call 907-465-2521

     

    Arizona Customers:

    Arizona Department of Financial Institutions

    Online:
    http://www.azdfi.gov/

    Telephone number:
    800-544-0708

     

    Arkansas Customers:

    Arkansas Securities Department

    Online:
    http://www.securities.arkansas.gov/

    Telephone number:
    800-981-4429

    By mail:
    #1 Commerce Way, Suite 402
    Little Rock, AR 72202

     

    California Customers:

    Department of Financial Protection and Innovation (DFPI).

    Online:
    http://www.dbo.ca.gov

    Telephone number:
    866-275-2677
    916-327-7585

    By email:
    consumer.complaint@dbo.ca.gov

    By mail:
    Department of Financial Protection and Innovation (DFPI)
    Attn: Consumer Services
    2101 Arena Boulevard,
    Sacramento, CA 95834

     

    Colorado Customers:

    Colorado Division of Banking

    Online:

    https://banking.colorado.gov/

    Telephone number:
    303-894-7575

    By mail:
    Colorado Division of Banking
    1560 Broadway, Ste. 975
    Denver, Colorado 80202

    Colorado Consumer Complaint Notice

     

    Connecticut Customers:

    Connecticut Department of Banking

    Online:
    http://www.ct.gov/dob

    Telephone number:
    1-800-831-7225 ext 8170

     

    Delaware Customers:

    Delaware Office of State Bank Commissioner

    Online:
    http://banking.delaware.gov/

    Telephone number:
    302-739-4235

     

    District of Columbia Customers:

    District of Columbia Department of Insurance, Securities, & Banking

    Online:
    http://disb.dc.gov

    Telephone number:
    202-727-8000

     

    Florida Customers:

    Florida Office of Financial Regulation

    Online:
    http://www.flofr.com/

    Telephone number:
    850-487-9687

     

    Georgia Customers:

    Georgia Department of Banking & Finance

    Online:
    http://www.dbf.georgia.gov/

    Telephone number:
    888-986-1633

     

    Guam Customers:

    Guam Department of Revenue & Taxation

    Online:

    https://www.guamtax.com/app/contactus.do

    Telephone number:
    671-635-1835

     

    Hawaii Customers:

    Hawaii Division of Financial Institutions

    Online:
    http://cca.hawaii.gov/dfi/

    Telephone number:
    808-586-2820

     

    Idaho Customers:

    Idaho Department of Finance

    Online:
    http://finance.idaho.gov/

    Telephone number:
    208-332-8000

     

    Illinois Customers:

    Illinois Department of Financial and Professional Regulation

    Online:
    http://www.idfpr.com/

    Telephone number:
    888-473-4858

     

    Indiana Customers:

    Indiana Department of Financial Institutions

    Online:
    http://www.in.gov/dfi/

    Telephone number:
    317-232-3955

     

    Iowa Customers:

    Iowa Division of Banking

    Online:
    http://www.idob.state.ia.us/

    Telephone number:
    515-281-4014

     

    Kansas Customers:

    Kansas Office of the State Bank Commissioner

    Online:
    http://www.osbckansas.org

    Telephone number:
    1-785-296-2266

     

    Kentucky Customers:

    Kentucky Department of Financial Institutions

    Online:
    http://kfi.ky.gov

    Telephone number:
    1-800-223-2579
    1-502-573-3390

     

    Louisiana Customers:

    Louisiana Office of Financial Institutions

    Online:
    http://www.ofi.louisiana.gov/

    Telephone number:
    888-525-9414
    1-225-925-4660

     

    Maine Customers:

    Maine Bureau of Consumer Credit Protection

    Online:
    http://www.credit.maine.gov/

    Telephone number:
    207-624-8527
    800-332-8529 (ME Only)

     

    Maryland Customers:

    Maryland Office of the Commissioner of Financial Regulation

    500 North Calvert Street, Suite 402

    Baltimore, Maryland 21202

    Attention: Consumer Services Unit

    Online:
    http://www.dllr.state.md.us/finance

    Telephone number:
    888-784-0136

    The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Parallel Payments Inc., at 500 N. Calvert St., Suite 402, Baltimore, MD 21202, phone 888-784-0136

     

    Massachusetts Customers:

    Massachusetts Division of Banks

    Online:
    http://www.mass.gov/dob

    Telephone number:
    800-495-2265

     

    Michigan Customers:

    Michigan Department of Insurance & Financial Services

    Online:
    https://www.michigan.gov/difs

    Telephone number:
    877-999-6442

     

    Minnesota Customers:

    Minnesota Department of Commerce

    Online:
    http://mn.gov/commerce

    Telephone number:

    1-800-657-3602

    651-539-1500

     

    Mississippi Customers:

    Mississippi Department of Banking & Consumer Finance

    Online:
    http://www.dbcf.ms.gov

    Telephone number:
    601-321-6901

     

    Missouri Customers:

    Missouri Division of Finance

    Online:
    http://www.finance.mo.gov/

    Telephone number:
    573-751-3242

     

    Montana Consumers:

    For consumers located in Montana, please contact Parallel Payments directly

     

    Nebraska Customers:

    Nebraska Department of Banking & Finance

    Online:
    http://www.ndbf.ne.gov/

    Telephone number:
    877-471-3445

     

    Nevada Customers:

    Nevada Division of Financial Institutions

    Online:
    http://www.fid.state.nv.us/

    Telephone number:
    702-486-4120

     

    New Hampshire Customers:

    New Hampshire Banking Department

    Online:
    http://www.nh.gov/banking/

    Telephone number:
    603-271-3561

     

    New Jersey Customers:

    New Jersey Department of Banking & Insurance

    Online:
    http://www.state.nj.us/dobi

    Telephone number:
    800-446-7467

     

    New Mexico Customers:

    New Mexico Financial Institutions Division

    Online:
    http://www.rld.state.nm.us/financialinstitutions/

    Telephone number:
    505-476-4885

     

    New York Customers:

    New York State of Department of Financial Services

    Attn: Consumer Assistance Unit

    One Commerce Plaza

    Albany, NY 12257

    Online:
    www.dfs.ny.gov

    Telephone number:
    800-342-3736

     

    North Carolina Customers:

    North Carolina Office of the Commissioner of Banks

    Online:
    http://www.nccob.gov/public

    Telephone number:

    1-919-733-3016

     

    North Dakota Customers:

    North Dakota Department of Financial Institutions

    Online:
    http://www.nd.gov/dfi/

    Telephone number:
    701-328-9933

     

    Ohio Customers:

    Ohio Division of Financial Institutions

    Online:
    http://www.com.ohio.gov/fiin/

    Telephone number:
    866-278-0003

     

    Oklahoma Customers:

    Oklahoma Banking Department

    Online:
    http://www.ok.gov/banking/

    Telephone number:
    405-521-2782

     

    Oregon Customers:

    Oregon Division of Financial Regulation

    Online:

    http://dfr.oregon.gov/Pages/index.aspx

    Telephone number:
    1-888-877-4894 (OR Only)

    503-378-4140

     

    Pennsylvania Customers:

    Pennsylvania Department of Banking and Securities

    Online:

    http://www.dobs.pa.gov/

    Telephone number:
    717-787-1854
    800-600-0007

     

    Puerto Rico Customers:

    Puerto Rico Office of Commissioner of Financial Institutions

    Online:
    http://www.ocif.pr.gov

    Telephone number:
    800-981-7711

     

    Rhode Island Customers:

    Rhode Island Dept. of Bus. Regulation – Div. of Banking

    Online:
    https://dbr.ri.gov/divisions/banking/

    Telephone number:
    401-462-9500

     

    South Carolina Customers:

    South Carolina Office of the Attorney General

    Online:
    http://www.scag.gov

    Telephone number:
    803-734-3970

     

    South Dakota Customers:

    South Dakota Division of Banking

    Online:
    http://www.dlr.sd.gov/banking/

    Telephone number:
    605-773-3421

     

    Tennessee Customers:

    Tennessee Department of Financial Institutions

    Online:
    http://www.tennessee.gov/tdfi/

    Telephone number:
    800-778-4215

     

    Texas Customers:

    Texas Department of Banking

    Special Audits Division

    2601 N. Lamar Blvd.

    Austin, Texas 78705-4294

    Online:
    http://www.dob.texas.gov

    Telephone number:
    877-276-5554
    512-475-1300

     

    Utah Customers:

    Utah Department of Financial Institutions

    Online:
    https://dfi.utah.gov/

    Telephone number:
    801-538-8830

     

    Vermont Customers:

    Vermont Department of Financial Regulation

    Online:
    http://dfr.vermont.gov

    Telephone number:
    802-828-3307

     

    US Virgin Islands Customers:

    US Virgin Islands Division of Banking

    Online:
    https://ltg.gov.vi/departments/banking-insurance-and-financial-regulation/

    Telephone number:
    340-774-2991

     

    Virginia Customers:

    Virginia Bureau of Financial Institutions

    Online:
    http://www.scc.virginia.gov/bfi/index.aspx

    Telephone number:
    804-371-9657

     

    Washington Customers:

    Washington Department of Financial Institutions

    Online:
    http://www.dfi.wa.gov/

    Telephone number:
    877-746-4334

     

    West Virginia Customers:

    West Virginia Division of Financial Institutions

    Online:
    http://www.dfi.wv.gov/Pages/default.aspx

    Telephone number:
    304-558-2294

     

    Wisconsin Customers:

    Wisconsin Department of Financial Institutions

    Online:
    http://www.wdfi.org/

    Telephone number:
    608-261-9555

     

    Wyoming Customers:

    Wyoming Department of Audit

    Online:
    http://audit.state.wy.us/banking/

    Telephone number:
    303-777-6605

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